Shipping
***Currently only accepting orders in the U.S. but don’t hesitate to contact me if you’re in another country to see if there’s something we can work out***
All items are typically shipped between 1-5 days after being ordered. Every order comes with insurance as well. Once I have shipped the item(s), I am no longer responsible for their condition.
Made-to-order items can take anywhere from 1-14 days to complete and ship out.
I assure that all items are sent in the condition they are pictured in. Each order is packaged very securely with love and attention!
Returns
Returns are not accepted as I cannot be sure the item will be returned in the same condition it was sent. I am a small business. I hope you understand!
However, I understand that handmade pieces are fragile. If your product is damaged within 30 days of purchasing, you may contact me and request a refund. Depending on the case I will either refund the order, give store credit, or deny the refund. Buyer covers shipping costs to send back items eligible for return.
If you have a problem with your order at any point, please contact me so I can fix it for you!
Email: enlighteningcrystalshop@gmail.com
IG: @theenlighteningcrystal